Mark Staub

About Mark Staub

I am an enterprise transformation and strategic advisory leader with 15+ years of experience helping CIOs, IT executives, and senior business leaders translate strategy into actionable roadmaps across public sector, higher education, and complex enterprise environments. I specialize in ServiceNow advisory, ITSM maturity, Strategic Portfolio Management (SPM), and IT financial architecture, with a track record of driving measurable outcomes and executive alignment.My work spans end‑to‑end digital transformation: enterprise discovery and maturity assessments, ITIL‑aligned IT service management, operating model and governance design, portfolio and financial governance, and organizational change management. I bring deep experience with Technology Business Management (TBM) and sustainability‑driven IT strategy for highly regulated and mission‑driven organizations.Representative outcomes include leading IT infrastructure and data center optimization initiatives that achieved nearly 1M in annual cost savings at Penn State, streamlining IT financial processes by approximately 25% for the Commonwealth of Pennsylvania, and delivering CDW’s first ServiceNow Strategic Portfolio Management (SPM) JumpStart engagement, earning a 5.0 CSAT and establishing a repeatable methodology.Across roles, I operate as a trusted advisor to C‑suite and senior stakeholders, facilitating high‑stakes workshops, developing decision‑ready recommendations, and aligning roadmaps with funding cycles, regulatory constraints, and business objectives. I enjoy connecting strategy, financial stewardship, and platform capabilities to drive sustainable, long‑term value.I am open to remote roles focused on ServiceNow and ITSM transformation, portfolio and financial governance (SPM/TBM), and broader enterprise IT operating model and transformation leadership in public sector, higher education, and related industries.

Experience

1. Innovation Consultant

   CDW

   Dec 2023 — Present

   Act as trusted advisor and strategic consultant to CIOs, IT executives, and senior business leaders on enterprise transformation and ServiceNow maturity optimization. Lead comprehensive discovery, assessment, and roadmap engagements across ITSM, SPM, governance, and operating models, with a focus on aligning investments to strategy, budget, and risk- Lead executive‑level discovery sessions, stakeholder interviews, and strategic workshops to understand organizational priorities and shape transformation roadmaps across ITSM and SPM- Conduct enterprise‑wide maturity assessments spanning ITSM, SPM, governance frameworks, and operating models; synthesize findings into prioritized recommendations for executive leadership- Design phased, outcome‑driven transformation roadmaps that align with funding cycles, budget constraints, and risk profiles, with clear business cases, ROI, and success metrics- Advise public sector and higher education clients on governance models, portfolio prioritization, and capability maturity, facilitating adoption and organizational change management- Partner cross‑functionally with sales, delivery, and practice leadership to shape engagements, ensure customer success, and position CDW as a strategic thought partner- Contribute to innovation and thought leadership initiatives, including research into ESG and sustainability‑focused IT use cases and ITIL 4 Specialist certification development.

Education

• Penn State University

  Bachelor of Arts - BA, Energy Sustainability and Policy

  2011 — 2014

• Penn State University

  Master of Professional Studies, Renewable Energy and Sustainability Systems

  2014 — 2016

Skills

• Sustainable Energy
• Analysis
• Training
• Leadership
• Higher Education
• Ios
• Project Management
• Customer Service
• Strategy
• Program Management
• Technical Support
• Public Speaking
• Environmental Impact Assessment
• Troubleshooting
• Powerpoint
• Coaching
• Renewable Energy
• Teaching
• Project Planning
• Leadership Development
• Human Resources
• Environmental Policy
• Energy Policy
• Policy Analysis
• Html
• Windows
• Energy Efficiency
• Microsoft Word
• Team Leadership
• Strategic Planning
• Environmental Awareness
• Research
• Editing
• Budgets
• Climate Change
• Os X
• Sustainability
• Environmental Issues
• Mac Os X
• Report Writing