Michael Sherlock
Head of Service Operations @Sabio
Edinburgh, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2024 — Present
Head of Service Operations @Sabio
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EDUCATION
1994 — 1999
University of Glasgow
Bachelor of Science (B.Sc.), Computer Science
SKILLS
Contact CentersTelephonyCross-Functional Team LeadershipIT Service ManagementChange ManagementService-Level Agreements (Sla)IT OperationsVoice Over Ip (Voip)VoipData CenterAvayaAvaya ProductsService DesignCall LoggingOutsourcingVoiceModular MessagingCustomer Relationship Management (Crm)SlaManaged ServicesUnified CommunicationsIvrVoiceTelecommunicationsItil Process ImplementationTeam LeadershipCall CentersIpProblem ManagementCtiCustomer ExperienceIncident ManagementService DeliveryAvaya TechnologiesManagementAvaya Communication ManagerSipCall CenterTeam ManagementAes
ABOUT MICHAEL SHERLOCK
Experienced Managed Services Operations Manager with a demonstrated history of working in…
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