Mohammed Shahid Anwar
Assistant Manager - WFM | Enterprise Ops & Strategic Initiatives
- Role
- Assistant Manager at Firstsource
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Mohammed Shahid Anwar
Results-driven Workforce & Operations professional with 15+ years of experience in…
Experience
Assistant Manager
Oct 2024 — Present · Mumbai, IN
Education
Digiperform
Advanced Certificate in Digital Marketing
2019 — 2020
Vidyasagar University
B.Com (Hons)
2002 — 2005
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
PGDBM
2020 — 2022
Google Creative Campus
Advanced Google Analytics Certification
2021 — 2024
Skills
- Mis
- Incident Management
- Transition Management
- Sla
- Leadership
- Business Process
- Customer Satisfaction
- Team Management
- IT Service Management
- Call Center
- Team Leadership
- Vendor Management
- IT Operations
- Customer Experience
- Call Centers
- Process Improvement
- Offshoring
- Service Delivery
- Performance Management
- Itil
- Outsourcing
- Management
- Process Management
- Operations Management
- Bpo
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