Mike Sandberg

About Mike Sandberg

Business and IT Leader with more than 30 years of experience working in the software…

Experience

1. Senior Manager of Product Management

   Adobe

   Jun 2021 — Present · Lehi, UT, US

   Leader in product strategy for support operations and AI tooling exploration within Adobe’s internal Developer Platforms org, serving engineers. Driving transformation across AI-powered support, developer experience modernization, and platform alignment through cross-functional leadership.Unified Support & AI Enablement. Designed and scaled a RAG-based AI support system integrated with Slack and Jira, reducing developer friction and deflecting thousands of tickets. Built full operational visibility into the support funnel—tracking accuracy, escalation rates, documentation health, and SME engagement—backed by performance dashboards and continuous feedback loops.AI Tooling & Product Experiments. Led enterprise studies on Background Agents (CI/CD automation, test generation) and IDE Coding Assistants (Claude Code, OpenAI Codex, Junie, Windsurf, Augment). Designed opt-in trials using real developer workflows, capturing NPS and productivity data to shape AI tooling strategy and adoption at scale.Internal Executive Advisory Board. Organized Developer Platforms Executive Advisory Board. Orchestrated quarterly insights from Tactical Advisory Boards (CI/CD, Observability, Infra, AI Builders) into strategic narratives and roadmap recommendations backed by developer sentiment data.Developer Empathy & Cross-Org Impact. Bridge product, engineering, and leadership teams to clarify ownership, reduce friction, and accelerate delivery through roadmap alignment and shared accountability.Mentorship & Talent Development. Actively mentor PMs across the org, helping them grow into platform-scale thinkers with stronger product judgment and cross-functional influence. Mentees now lead high-impact initiatives and hold expanded leadership roles.

Skills

• Product Requirements Definition
• Project Portfolio Management
• Product Requirements
• Process Flow
• Organizational Development
• Dashboards
• Change Management
• User Stories
• Clarity
• Cross-Functional Team Leadership
• Strategy
• Business Process
• Requirements Gathering
• Benefits Realisation
• Metrics Definition
• Balanced Scorecard
• Requirements Management
• Functional Specifications
• Sdlc
• System Requirements
• Agile Project Management
• Requirement Specifications
• Requirements Specification
• Agile Methodologies
• Program Management
• Business Analysis
• Product Management
• Organizational Change
• Systems Thinking