Michael Rizzo

About Michael Rizzo

15+ Years of Leadership Experience | Generated up to $17M Annually | Streamlined Operations & Build Relationships | Expertise in P&L Management, Business Development, and Relationship Management I’ve built two careers—one in law enforcement and security, and the other in retail management. While they may seem worlds apart, both require strong relationships, clear communication, and sound decision-making. Whether it’s articulating a compelling value proposition or balancing a P&L, I’ve developed the ability to drive profitability, lead in high-pressure environments, and prioritize service. As a General Manager, every decision must make sense financially while meeting the needs of both the team and the customer. VALUE AND IMPACT : • Increased revenue 119% YOY, delivering $17M annually while reducing shrink to 0.25% and stabilizing turnover. • Decreased theft 40%-50% at Wal-Mart through advanced surveillance and training, compiling cases that led to 24 arrests. • Reduced OT by 11.5% at John C. Lincoln Hospital and improved crisis prevention programs, cutting incidents 20%. • Spearheaded improvements in inventory management and customer service, driving 18% sales growth at a high-volume business

Experience

1. Manager

   GPM Investments, LLC

   Jan 2017 — Present

   Began as Assistant Manager in charge of 17 employees at an extremely high-volume, fast-paced retail location with $15M in annual revenue. Promoted to GM and given leadership responsibility at the fastest-growing store in the district (near the new Apple, Google, and Facebook facilities in the East Valley). Accountable for purchasing, monitoring variances (within 4%), completing work orders, resolving customer disputes, and operations management. • Found upside-down revenue and monthly losses. Transformed operations with organization, structure, and quality standards.• Increased sales 18% and average almost $300K/week in revenue. Lifted revenue by 119% YOY, delivering $17M annually.• Accomplishments include stabilizing turnover and quickly taking charge of shrink – reducing an unacceptable level of shrink down to just 0.25% and building relationships with law enforcement.• Spearheaded improvements to operational efficiency, optimizing inventory management and workflow processes to accommodate rapid growth while widening margins and improving employee retention.

Education

• Arizona Computer Academy

  Project Management (PMI)

• Western New England University

  Bachelor's Degree