Mohideen Rizvi J

About Mohideen Rizvi J

Solution-oriented thought professional with extensive experience in Unified Communications & Collaborations (UCC), Enterprise Voice, Audiovisual (AV), IP Telephony, Contact Center, Service Desk, Cloud Collaboration services, IoT & AI/ML integrations. Motivated technocrat with a strong focus on continuous process improvement. Adept at analyzing processes and workflow to integrate business goal attainment with sophisticated Telecom & Collaboration Networks.Career Snapshot:• 18 years of IT experience in implementation, troubleshooting, and solution design for Enterprise Voice, Unified Communications & Collaboration (UCC), Workplace, Service Desk Solutions• Stepped up as a Lead - Solutions Architect with TCS, in Global Sales & Solutions, CBO• UCaaS, CCaaS/CPaaS, SaaS, Cisco Webex Calling, Direct Instance, Teams Direct Routing, Operator Connect, GCP, AWS - Amazon Connect, M365, Azure Communications, Genesys PureCloud, PureEngage, Nice CXone, etc.+ hybrid integrations.• Awarded HCL Achievers’ League & “Lead with Ideas” FY 2021-22; consistent performer since 2017, securing consecutive top ratings \"Distinguished Performance\"• Specializing in- Cisco UC Manager (CUCM v14.x & 12.x), Unity Connection (CUC v14.x & 12.x), Contact Center- UCCE, UCCX, CUAC (v12.x & later), PSTN/Voice Gateways, CUBE (44xx, 29xx,39xx, ISR G2s)- Enterprise Voice/UCC solutions using MS Teams, SFB, Cisco (CUCM, Webex Calling) & SBC integrations- Unified Video - Cisco Webex, Pexip, TelePresence/Tandberg (TMS), VCS Controller, Expressways, Polycom, Acano, BlueJeans, MDM-MobileIron• Extensive hands-on experience in SIP (Enterprise, Business), MGCP/H323 Signaling, Call flows, SBCs, CUBE & Voice GW configs.• Proven expertise as HCL DWP’s (Digital Workplace) Lead SME for CoE (Center of Excellence)-UCC Practice, Transition & Transformation of Network Voice/Cisco UCC projects.• Overall efficient handling of- MI/complex situation in line with existing business trends, and an appropriate decision-maker in the larger interest of the organization- Architecture Solutions, Design, Infrastructure Management, Pre-sales & Post-sales, BOM/BOQs, FTE Sizing, Capacity planning, POCs, CDR, etc.Techno-Products:Cisco/Webex, Microsoft, Zoom UC, RingCentral, AudioCodes, Poly, Logitech, Yealink, Cisco CUBE, Twilio, 8x8, ATOS, Ribbon, Oracle ACME, Tata Comm (TCL), AT & T, BT, Verizon, Vodafone, Telstra, Orange, IR Prognosis/Collaborate, VOSS, SolarWinds, Splunk, Genesys, Amazon Connect, Nice InContact, Avaya, Siemens, Mitel, Five9, Nuance, Verint, Redbox, MobileIron

Experience

1. Lead Solutions Architect - Unified Collaborations (Ucc), Enterprise Voice & Contact Center, Presales

   Tata Consultancy Services

   Jan 2022 — Present · Chennai, IN

Education

• St. Mary's Anglo -Indian Higher Secondary School

  12th

  2002 — 2003

• Anna University

  B. E.

  2003 — 2007

• St. Mary's Anglo- Indian Higher Secondary School

  10th

  2000 — 2001

Skills

• Cisco Systems Products
• Switches
• IT Service Management
• Unified Messaging
• Integration
• Network Security
• Nagios
• Troubleshooting
• Wintel
• Technical Support
• Dhcp
• Cisco Technologies
• Cisco Telepresence
• Operating Systems
• IT Operations
• Telecommunications
• Voip
• Lync
• Ip
• System Deployment
• Servers
• Itil
• Pre-Sales
• Networking
• Infrastructure
• Vendor Management
• Netbackup
• Routing
• Voice Mail
• Avaya
• Vmware
• Cisco Ucs
• Network Design
• Unified Communications
• Tcp/Ip
• Enterprise Software
• Bmc Remedy
• Cloud Computing
• Cisco Voip
• Routers