Mark Peters

About Mark Peters

IT professional with 15 years of experience spanning multiple roles from project…

Experience

1. Systems Engineer - Contractor

   Royal Caribbean Group

   May 2021 — Present · Miramar, FL, US

   IT & Hospitality Industry Professional in various roles as Systems Analyst, Systems Engineer, Project Management • Project Managed 8 Royal Caribbean ships successfully, deploying new internet systems for newbuild, drydock and in-service ships in Germany (Quantum of the Seas newbuild), Vancouver, Spain, Bermuda, Bahamas, California, etc.• 20+ Ships reimplemented and deployed for Return to Service (RTS) post COVID - lead for Oracle Hospitality Cruise / Fidelio Property Management System go live launch, implementation, testing, and support all brands (Royal Caribbean, Celebrity and Azamara).• Project Manager role successfully deploying casino player tracking system and fixing issues with application on Celebrity Constellation which led to increased revenue.• Technical management, server builds, peripheral deployment, and project execution. Working with various product teams, vendors and service level agreements.• ShipLab Infrastructure and application deployment and support, maintaining 1500 servers on Fortinet firewalls, VMware vSphere virtual machines and vlans, Cisco Unified Computing System (Cisco UCS), user/service/group accounts in Windows AD. • QA Testing, Training, and Educating PM\'s, SME\'s, New Employees, and Digital teams on products and environments in Miramar and Miami.• Worked with various teams to launch Proof of Concepts (PoC\'s), new hardware, software, applications and devices deploying to the ships. Engaged in system integration buildout and tests, user acceptance testing, QA testing, upgrades, decommissions, regressions testing, certification, security, network, firewall, data, account management.• Maintained Fidelio system data, created and implemented SQL scripts on Oracle databases, managed voyage data and operations for environments used by Shipboard, Digital, Shoreside Reservation and remote teams in India, South America, Europe, Philippines, and China.

Education

• DeVry University

  Bachelor of Science (BS), Technical Management

  2007 — 2009

• Keller Graduate School of Management of DeVry University

  Master of Business Administration (MBA), Management Information Systems

  2010 — 2012

Skills

• Fortran
• Microsoft Office
• Sql
• C/C++ Stl
• Network Administration
• Hardware
• Oracle Sql
• Java
• Microsoft Exchange
• Servers
• Sharepoint
• Tcp/Ip
• Process Improvement
• Visio
• Windows Server
• Visual Basic
• Quality System
• Business Process Improvement
• Six Sigma
• Linux
• Software Installation
• Troubleshooting
• Networking
• Pascal
• Validation
• Disaster Recovery
• Fda
• Computer System Validation
• Technical Support
• Ms Project
• Active Directory
• V&V
• Project Management
• Html
• Root Cause Analysis
• Backup Exec
• U.s. Food and Drug Administration (Fda)
• Microsoft Project
• Start-Ups
• Software Documentation