Mike Donley

About Mike Donley

Twenty eight years’ experience in SaaS/On-Premise software delivery as a Senior Project…

Experience

1. Senior Project Manager

   ProFinda

   Dec 2022 — Present

   Deliver the day-to-day implementation of the ProFinda product suite providing project guidance, maintenance and project documentation. Coordinate and motivate project and internal resources to deliver a best implementation experience for our customers. Forecast project resource needs and assist in onboarding, training and developing new team members. Manage project progress against time, scope, and budget on multiple projects by creating and maintaining detailed project plans emphasizing speed to delivery and the most efficient use of ProFinda resources to meet requirements. Communicate the progress of the project, achieve scheduled milestones and maintain strong momentum for all deliveries. Facilitate regular project review meetings assessing, documenting and communicating effectively risks, issues, actions and decisions for customers, steering committees and for internal consumption. Oversee all incoming and outgoing project documentation and responsibility for delivery of key project deliverables (project plan, issue logs, test plan, cutover plan, etc). Identify opportunities to offer other product or service offerings during the lifetime of the delivery cycle and communicate to wider ProFinda stakeholders. Manage customer escalations to a positive outcome through facilitating the resolution of issues and roadblocks. Escalate risks and issues internally to ProFinda management and externally to customer project teams to resolve or mitigate risks and issues that act as barriers to project success. Support the transition of the customer from delivery into BAU Customer support.

Skills

• Call Centers
• Resource Management
• Workforce Management
• Change Management
• Hris
• Project Planning
• Outsourcing
• Business Intelligence
• Crm
• Recruiting
• Sharepoint
• Business Process
• Service Delivery
• Quality Assurance
• Employee Benefits
• Project Management
• Bpo
• Requirements Analysis
• Program Management
• Personnel Management
• Performance Management
• Integration
• Disaster Recovery
• Shared Services
• Team Leadership
• Team Management
• Telecommunications
• Account Management
• Sla
• Offshoring
• Sap Implementation
• Business Process Improvement
• Sap HR
• Sap
• Management
• Call Center
• IT Management
• Leadership
• Erp
• Human Resources