Noor Hossain
IT Support Technician @Fortray Global Service Limited
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WORK HISTORY
IT Support Technician @Fortray Global Service Limited
London, GB
Provide 1st line support via phone, email, or in person for hardware and software issues. • Troubleshoot problems related to Windows OS, printers, networks, and Microsoft 365. • Install, configure, and maintain desktops, laptops, and other IT equipment. • Manage user accounts and permissions through Active Directory. • Escalate unresolved issues to 2nd/3rd line support or external vendors. • Maintain documentation for technical procedures and support requests.
EDUCATION
Ideal College
High School , Hsc
University of South Wales
Bachelor's degree, Cyber/Computer Forensics and Counterterrorism
University of South Wales
Bachelor of Science, Computer and Information Systems Security/Information Assurance
ABOUT NOOR HOSSAIN
As a Cybersecurity student at the University of South Wales, I am passionate about…
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