Mahzain Parwez
Results-Driven Senior Specialist | Elevating Brand Experiences & Delivering Exceptional Service
- Role
- Sr Specialist Tcom Guest Services at Target
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Mahzain Parwez
Hello, I’m Md Mahzain Parwez, an aspiring data analyst passionate about transforming data…
Experience
Sr Specialist Tcom Guest Services
Aug 2022 — Present · Bengaluru, IN
Enhanced Guest Experience: Delivered outstanding service via email and chat platforms, strengthening brand loyalty and guest satisfaction.• Optimized Performance Metrics: Developed and maintained quality standards and KPIs, ensuring consistent adherence to service-level agreements (SLAs).• Improved Resolution Efficiency: Partnered with cross-functional teams to streamline guest issue resolution, boosting first-contact resolution rates.• Actionable Insights from Feedback: Analyzed guest feedback trends and presented data-driven recommendations to leadership, driving service improvements.• Knowledge Enhancement Initiatives: Spearheaded monthly knowledge tests, improving team skill retention and identifying areas for targeted training.• Advanced Analytics Solutions: Designed feedback mechanisms and Power BI dashboards to monitor performance and learning outcomes, enhancing operational visibility.
Education
The University of Texas at Austin
Post graduation program in Data science
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