John M.

About John M.

I’m an IT Operations & Transformation leader who thrives at the intersection of clarity, stability, and change. I specialize in taking complex, high-stakes environments and turning them into predictable, scalable, and high-performing ecosystems the business can trust.Over the past decade, I’ve led enterprise modernization across cloud, infrastructure, identity, workflow automation, and experience management—always pairing strong operational discipline with a people-first approach. I believe IT succeeds when leaders create cultures of trust, alignment, and accountability, long before any tool or technology is introduced.My teams know me for three things:1⃣ I bring calm to complexity.Whether it’s an outage, a migration, or a transformation initiative losing momentum, my first move is always clarity—not noise.2⃣ I turn resistance into alignment.Most pushback isn’t about the tech—it’s about uncertainty. I lead by making change understandable, meaningful, and safe.3⃣ I modernize without breaking what works.Stability comes first. Transformation follows. Progress lasts.I’ve built IT organizations that shift from reactive to strategic, from ticket-driven to experience-driven, and from siloed to collaborative partners with Operations, HR, Finance, and Engineering.What I do best:• IT Operations Leadership• Cloud & Infrastructure Modernization• Automation & AI-driven Efficiency• Enterprise Service & Workflow Transformation• XLA/Experience-Centered Delivery• Incident/Problem/Change Governance• Team Culture, Talent Development & Leadership AlignmentIf you’re looking for a leader who can stabilize the present, modernize the future, and elevate the culture along the way—I’d love to connect

Experience

1. Manager - Information Services

   The George Washington University Hospital

   Mar 2026 — Present · Washington, DC, US

Education

• Salisbury University

  BA, Mass Communication and Communication Law

  1994 — 1998

Skills

• Program Management
• Requirements Analysis
• Firewalls
• Cloud Computing
• Vendor Management
• Windows Server
• Information Security
• Business Intelligence
• IT Service Management
• Disaster Recovery
• Cissp
• Systems Analysis
• Business Process Improvement
• Cisco Technologies
• Pmp
• Computer Security
• Information Technology
• Infrastructure
• Specifications
• Information Security Management
• Microsoft Exchange
• IT Strategy
• Cobit
• Data Integrity
• Visio
• IT Management
• Security
• Enterprise Software
• Enterprise Architecture
• Sdlc
• Coso
• Contingency Planning
• Vmware
• Ms Project
• Management
• Virtualization
• Sharepoint
• Vulnerability Assessment
• Cmmi
• Risk Management