Mohd Juber Khan

About Mohd Juber Khan

Highly skilled Service Desk Professional with a strong background in providing efficient technical support and resolving IT issues. With a customer-focused approach and 6 years of experience, I am dedicated to ensuring the smooth operation of IT systems and delivering exceptional service to end-users. Proficient in supporting global employees and driving organizational success, I possess expertise in troubleshooting, user account administration, and IT incident management.

Experience

1. Senior Service Desk Engineer

   KPMG Saudi Arabia

   Nov 2023 — Present

   I am currently working under a contract with KPMG, with my payroll managed by FirstMeridian Global Services.\"Roles and Responsibilities: Delivering technical assistance to users in the KPMG EMIA region, addressing their IT needs effectively. Creating knowledge base articles to improve user understanding and promote self-service support. Offered support to team members encountering challenges, fostering a collaborative work environment. Providing technical support for various applications, ensuring optimal functionality and user satisfaction. Partner with various departments to facilitate the prompt resolution of IT incidents. Ensure precise documentation of all support activities within the ticketing system. Address a wide range of IT issues while adhering to established Service Level Agreements (SLAs). Perform necessary system upgrades and apply patches as needed.

Education

• Maharashtra State Board of Technical Education (MSBTE)

  Diploma, Computer Engineering

• Yashwantrao Chavan Maharashtra Open University

  Bachelor in Computer Application, Computer Application

• Niit foundation

  Diploma in hardware & networking