Mohammed J.

Duty Manager @Grand Excelsior Hotels

AE

Perform other duties as assigned by the Hotel Manager or General Manager• To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals• To ensure a smooth and efficient running of the Hotel operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times• To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations• To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation• Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals.

Moulvi bazar Govt school & Collage

2nd

National university of Bangladesh. Sylhet

Bachelor of Arts

Moulvibazar Govt College

H.S.C