Michael Johnson

About Michael Johnson

Michael D JohnsonSr. Account ManagerPhone: 61••••••90Email: m••••••••@gmail.comMultifaceted and results-driven business professional with broad range of experience in global markets within highly matrixed organizations. Experienced in cross functional relationship building, client relationship management, contract management, Work planning & prioritization and process management. Strategic focus on customer experience for key accounts, value propositions, fiscal year planning, client engagement/satisfaction surveys, operations, risk management, quality control and compliance.Specialties: Cross Functional Relationship Building Telecom Industry Client Relationship ManagementProcess Management /Offshore Process ManagementWork Planning & PrioritizationQuality Assurance Telecom Industry Contract ManagementStrong Interest in Client Service Management & Account Management

Experience

1. Sr Client Account Manager

   Inmar Intelligence

   Nov 2015 — Present · Dallas-Fort Worth, TX, US

   Lead strategic account relationships for 30+ pharmaceutical manufacturers, overseeing the reverse logistics of products and the financial reconciliation processes for retail and wholesale clients.• Serve as the executive liaison and trusted advisor, driving long-term account growth through consultative partnership and business alignment.• Direct contract renewals, negotiations, and expansion discussions, securing sustained revenue streams and enhanced service adoption.• Oversee client onboarding and implementation, from process assessment through associate training and system integration.• Conduct executive business reviews to analyze account performance, service alignment, and strategic opportunities for optimization.• Partner cross-functionally with operations, compliance, and sales to ensure the timely and successful delivery of client solutions.• Identify and execute growth opportunities in partnership with business development teams to expand service portfolios.• Lead issue escalation and resolution strategies, maintaining high levels of client confidence and operational excellence.• Provide expert guidance and proactive client engagement to sustain a superior customer experience and measurable business outcomes.

Education

• Murray State University

  B.S., Public Relations

  1990 — 1995

Skills

• Payroll
• Analysis
• Operational Excellence
• Leadership
• Vendor Management
• Cross-Functional Team Leadership
• Bondmaster Software
• Forecasting
• Contract Management
• Continuous Improvement
• Compliance
• Citrix
• Account Management
• Change Management
• Visio
• Newsletters
• Coaching
• Marketing
• Operations Management
• Six Sigma
• Strategic Analysis
• Management
• Team Building
• Training
• Customer Satisfaction
• Budgets
• Insurance
• Performance Management
• Crm
• Strategy
• Strategic Planning
• Business Process Improvement
• Customer Service
• Staff Mentoring
• Standards Compliance
• Business Analysis
• Microsoft Visio
• Ibm as/400
• Auditing
• Process Improvement