Mohammed Ismail
Business System Specialist @Agility Forex
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WORK HISTORY
Business System Specialist @Agility Forex
Toronto, ON, CA
Manage and optimize internal systems to ensure smooth operational workflows across teams-Automate repetitive tasks using tools like Slack Workflows and Zendesk integrations-Collaborate with Product and Support teams to streamline ticketing, client issue resolution and escalation processes-Monitor and analyze key operational KPIs to identify gaps and drive continuous improvement-Lead onboarding and internal training sessions for new tools ensuring process adoption and efficiency-Partner with leadership to document SOPs and standardize best practices company-wide-Implement data-driven solutions to improve efficiency, reduce manual errors and enhance team collaboration
EDUCATION
Jawaharlal Nehru Technological University
Bachelor of Technology - BTech
Seneca College
Postgraduate Degree
York University
Postgraduate Degree
ABOUT MOHAMMED ISMAIL
At Agility Forex, I specialize in streamlining Business systems and operations to help our team deliver faster, smarter, and more scalable FX solutionsI’m driven by continuous improvement, efficiency and by turning manual processes into high - performing workflows that save time and empower teamsPassionate about fintech, data, and the future of cross-border payments - I excel in establishing meaningful global connections and fostering impactful business collaborations.
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