Matthew Herman
- Role
- Professional Services Team Lead at Guesty
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Matthew Herman
With expertise spanning professional services consulting and solutions architecture, I…
Experience
Professional Services Team Lead
Aug 2023 — Present
Spearheaded the optimization and maintenance of the EverAfter dashboard, implementing data-driven improvements that enhanced user experience and team efficiency- Led cross-functional collaboration with the SalesForce team for seamless integration and ongoing development, contributing to higher sales performance- Served as an internal escalation point for team members, providing expert solutions to complex challenges and ensuring customer satisfaction- Acted as a key retention point for users, leveraging customer relations strategies to reduce churn rates- Monitored and reported on KPI achievements, providing actionable insights to senior management for strategic planning- Facilitated team members in exceeding KPI targets through coaching, enablement, and specialized training programs- Played a pivotal role in the recruitment process, ensuring the acquisition of high-caliber talent aligned with organizational goals- Engaged in strategic decision-making for the global onboarding organization, driving initiatives that scaled operational efficiency- Conducted comprehensive audit reviews of team calls, offering constructive feedback for continual improvement and quality assurance- Orchestrated feedback sessions for team members, fostering an environment of open communication and professional growth.
Skills
- Management
- Time Management
- Sales
- Team Building
- Powerpoint
- Advertising
- Data Analysis
- Social Media Marketing
- Customer Service
- Social Networking
- Microsoft Excel
- Account Management
- Data Entry
- Leadership
- Microsoft Office
- Inventory Management
- Public Speaking
- Operations Management
- Marketing
- Security
- Training
- Strategic Planning
- Social Media
- Marketing Strategy
- Sales Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.