Michael Garcia

Ediscovery Manager @Exterro

San Jose, CA, US
EMAILS
m••••••••@exterro.com
MOBILE NUMBERS
+14•••••••27

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WORK HISTORY

May 2022 — Present

Ediscovery Manager @Exterro

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Portland, OR, US

As an eDiscovery Manager at Exterro, I specialize in consulting with global customers on the utilization of Exterro\'s eDiscovery and Forensic platforms. I provide comprehensive technical support within the Forensic and EDRM workflows, leveraging my extensive experience to ensure optimal use of Exterro technology. My role involves managing the implementation and deployment of Exterro solutions, overseeing projects from start to finish. I work closely with law firms, corporate compliance, and investigation teams, utilizing my decade-plus experience in the industry to understand their specific use cases and deliver effective solutions to their challenges. My expertise in EDRM and forensics workflows, combined with my skills in litigation support, allows me to offer valuable insights and support to our clients. I maintain a high degree of professionalism and communication, ensuring that all interactions are productive and meet the highest standards of industry excellence.

EDUCATION

1998 — 2004

Foothill College

Japanese Language and Literature; Economics; American History

SKILLS

LinuxCustomer ServiceLitigation SupportMicrosoft PowerpointCrisis ManagementMicrosoft ExchangeTrainingTestingMediawikiApacheCustomer Service TrainingSoftware DocumentationSocial MediaComputer Hardware TroubleshootingEdrmMarketing CommunicationsNetworkingInternet Protocol Suite (Tcp/Ip)Microsoft ExcelProject ManagementWindowsMobile DevicesMicrosoft OfficeManagementTeam BuildingTeamworkJiraConfluenceTechnical SupportPublic RelationsTroubleshootingSystem DeploymentServersSystem AdministrationWindows ServerHardwareE-DiscoveryOperations ManagementSalesforce.comLeadership

ABOUT MICHAEL GARCIA

I\'m a highly experienced tech industry professional with over twenty years in network operations and technical support in various environments. I\'ve worked for a wide range of companies at various stages of development, from start-ups to large companies, through acquisitions and divestitures. My passions trend toward teamwork and education; self-learning and passing that knowledge on to my colleagues through technical writing or training delivery.

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