Mariah Evely

About Mariah Evely

Hello, I\'m Mariah, as a certified knowledge manager, I have previously served as a Knowledge Manager at Cratejoy, where I led a team of Customer Service Representatives (CSRs) and implemented effective strategies to organize and maximize the use of knowledge within the organization.With a degree in journalism from Loyola University and over ten years of experience, I have honed my skills as a professional content creator and leader. While my expertise extends to social media, my primary focus lies in knowledge management and team management.In my role as a Knowledge Manager, I have effectively organized and optimized knowledge resources to enhance customer support processes and drive operational efficiency. Through my leadership, I have successfully guided and motivated a team of CSRs, fostering a collaborative environment that consistently delivered exceptional customer service.Additionally, I possess extensive experience in technical writing and documentation, ensuring clear and concise communication of complex information to both internal and external stakeholders. My meticulous attention to detail and ability to understand and simplify intricate concepts have allowed me to excel in developing user manuals, system requirements, and other technical documentation.Known for my organizational skills, attention to detail, and ambition, I thrive in high-pressure situations and excel at managing multiple tasks and priorities. I am committed to delivering quality work that exceeds expectations, and I continuously seek new challenges and opportunities to leverage my knowledge management and leadership skills.If you are seeking a professional with a strong background in knowledge management, team leadership, and technical writing, I invite you to connect with me. Let\'s explore how I can contribute to your organization\'s knowledge management initiatives and drive success through effective team management.

Experience

1. Communications Director and Events Coordinator

   Bayou Writers Group

   Apr 2023 — Present · Lake Charles, LA, US

   Design, write, and edit high-quality content for a monthly newsletter.• Efficiently schedule and coordinate meetings, ensuring optimal planning and execution.• Manage the scheduling of speakers and workshops for various events, maintaining a high standard of professionalism.• Facilitate meetings to promote effective communication and collaboration among team members.• Take charge of email correspondence, providing prompt and articulate responses as well as managing outbound communication.• Develop and execute a strategic approach to create engaging posts on the writers\' Facebook page, enhancing the brand\'s online presence.• Organize and oversee the planning and execution of Facebook events for the writers\' page to drive community engagement.• Monitor and manage messages on the Facebook page, ensuring timely and professional responses to inquiries and comments.

Education

• Loyola University Chicago

  Bachelor's in Journalism, Journalism

  2010 — 2014