Carmen Bilbao Sical
Program Manager - Customer Advocacy & Feedback @Qlik
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WORK HISTORY
Program Manager - Customer Advocacy & Feedback @Qlik
Calgary, AB, CA
EDUCATION
University of Buckingham
Bachelor of Applied Science (BASc), Business Administration and Management, General
Hult International Business School
Master's degree, International Business (MIB)
SKILLS
ABOUT CARMEN BILBAO SICAL
With over 9 years of experience in customer success, process optimization, and account management, I have worked to foster operational excellence and drive measurable outcomes. As Regional CSM Process Adoption Lead at Autodesk, I championed inclusive strategies that elevated performance and equity across EMEA operations. From coaching teams and coordinating change programs to streamlining systems for scale, I’ve worked at the intersection of people, process, and progress.I thrive in multicultural settings and believe that true progress comes from purposeful leadership and collaboration. I simplify complexity, connect people to solutions through problem-solving, and lead with curiosity and care.Currently exploring new opportunities—where I can continue making an impact through transformational programs. Let’s connect if you’re working on something that needs energy, structure, and heart.
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