Mouayad Darwish
CS @ John Jay’25
- Role
- Information Technology Manager at McDonald's
- Location
- Queens, NY, US
- LinkedIn followers
- 500 followers
About Mouayad Darwish
Senior at John Jay majoring in Computer Science & Information Security. I’m currently seeking a summer internship where growth and development is emphasized to learn as much as possible.
Experience
Information Technology Manager
Jul 2020 — Present · New York, NY, US
Manage and optimize technology systems across 5+ McDonald’s locations, increasing operational efficiency by 15% and customer satisfaction by 20% over four years through system enhancements and proactive troubleshooting.• Work with Atos to troubleshoot and resolve technical issues in QSR software and Waystation systems, ensuring 99% uptime for point-of-sale systems, mobile ordering apps, and self-service kiosks.• Implement training programs for 100+ staff members, improving proficiency in new technology systems using FRED and optimizing onboarding efficiency by reducing training time by an average of 2 hours per employee.• Complete 40+ hours of McDonald’s OTP courses, gaining expertise in system administration and troubleshooting across switches, virtual machines, back-office servers, and restaurant host servers.
Education
John Jay College (CUNY)
Bachelor of Science - BS
Queensborough Community College of The City University of New York (CUNY)
Associate's degree
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