Danishuddin Mohammed

Support Engineer | 6 x Salesforce Certified

Role
Support Engineer at Salesforce
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Danishuddin Mohammed

I am currently working as a Support Engineer for Salesforce. I provide technical support for Salesforce Administrators across EMEA region. I am a certified Salesforce Administrator with over six years of work experience in IT industry.

Experience

  1. Support Engineer

    Salesforce

    Oct 2023 — Present · Hyderabad, IN

    Providing Technical Expertise to the Salesforce Customers in EMEA region by thoroughly investigating and swiftly resolving their issues.• Troubleshooting General Usage as well as network/security related queries of the customers pertaining to, MFA, Identity Verification, Encryption, Data Masking etc.• Assisting the customers in identifying the areas through which they can achieve highest efficiency with the Salesforce org and tools like Health Check, Salesforce Optimizer, Security Center etc.• Helping the customers in understanding the standard functionality and customisation limits of Salesforce.• Identifying Bugs on product level and escalating them to the R&D team to get them fixed.

Education

  • Jawaharlal Nehru Technological University

    Bachelor of Technology - BTech

    2010 — 2016

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Danishuddin Mohammed — Support Engineer at Salesforce in Hyderabad, TG, IN | Unifers