Marcia A. Daniel

About Marcia A. Daniel

With many years in Higher Education administration I\'ve developed a wealth of understanding of the inner workings of institutions, along with statewide, and federal networks. Admittedly, I am most successful when interpreting the political arena that exists within higher ed on a variety of levels. My strengths are in Workforce Development growth, Student Services, Strategic Planning, improving the landscape of IT, and growing an institution\'s acceptance within the community. Working in the business of higher education provides a unique opportunity to share the knowledge earned and learned in a lifetime of higher education administration. Working with college leaders to discover the college’s next chapter, what is needed to achieve, if they have the tools to do so, and what problems they have to solve, gives me a wonderful interpretive advantage. Specialties: 1) Unique understanding of all divisions and departments within Higher Education and their required interoperability 2) visionary 3) mediation and connecting the special needs of higher education leaders to technology solutions.In 2006 I was awarded the Order of the Long Leaf Pine by the Gov. of North Carolina. This is the highest honor awarded a North Carolina citizen for their exceptional contribution and exemplary accomplishments to the great state of NC. My award was based upon the work I did with converting all 58 Community Colleges in the state from individual home grown operational and reporting technology to a common ERP operated by all colleges and the office.

Experience

1. Chief Client Officer

   Ferrilli

   Dec 2020 — Present

   The Ferrilli tagline is: “Relationships are at the heart of what we do “ and as CCO I work daily to ensure that truth. The importance of keeping our clients happy, ensuring our employees understand the value of our clients, and always circling through the organization to make the internal connections at work operate better and more efficiently. Developing reporting measures for client satisfaction (NPS) and helpdesk support (CSAT), client retention, and project management are essential to track progress or the need for improvement.I work to keep established relationships with associations, organizations and clients operating and clear. New partnerships are essential to the company’s growth and success and I look for new opportunities for partnerships.

Education

• North Carolina Agricultural and Technical State University

  MS, Adult Ed Administration and Policy

  1983 — 1985

• Pfeiffer University

  BA, English

Skills

• Higher Education Administration
• Nonprofits
• System Administration
• Time Management
• Organizational Leadership
• Staff Development
• Coaching
• Start-Ups
• Higher Education
• Leadership
• Data Analysis
• Enterprise Software
• Administration
• Policy
• Strategic Partnerships
• Change Management
• Organizational Development
• Team Leadership
• Public Speaking
• Crm
• Sales
• E-Learning
• Networking
• Software Documentation
• Leadership Development
• Salesforce.com
• Program Management
• Professional Services
• Distance Learning
• Adult Education
• Indepth Institutional Understanding
• Mediation
• Proposal Writing
• Strategic Planning
• Management
• Team Building
• Project Management
• Student Affairs
• Training
• Non-Profits