Afroz Mohammed
Principal Engineer - Senior Technical Support - SME - IPO, UCaaS, CCaas, SIP, VOIP, WebRTC, AWS, SBC, AI/ML, Python, LAMP and Web Solutions.
- Role
- Principal Engineer - Ipo Backbone Services Delivery at Avaya
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Afroz Mohammed
Certified Avaya Professional with extensive knowledge and experience in Telephony…
Experience
Principal Engineer - Ipo Backbone Services Delivery
Jun 2023 — Present · Hyderabad, IN
Enhanced team productivity and streamlined workflows for managing escalations and action plans.• Act as a Subject Matter Expert (SME) for business communication systems, providing expertise to internal teams and global customers.• Identify, analyze, and resolve moderately complex issues in business communication systems.• Provide advanced technical consultation to customers worldwide.• Support complex configuration programming changes for internal and external clients.• Collaborate with stakeholders and partners to manage end-user installations, configurations, and programming updates.• Deliver process training and knowledge transfer (KT) sessions for new hires and external teams as required.• Develop job aids and Methods of Procedure (MOP) for internal teams and customers upon request.• Perform remote and onsite implementations, demonstrations, and solution delivery.• Provide onsite/offsite support for Avaya Voice-related solutions.• Regularly update project responsibilities, progress, and dependencies.• Handle technical escalations and support issues raised by team members.• Enhance client satisfaction by leveraging SME-level expertise and fostering effective communication.• Designed and implemented a tool called INSIGHT which enabled the team to: o Access product escalation details from the internal report server. o Document next action plans during product team meetings. o Upload diagnostic builds with associated JIRA numbers for tracking.
Education
VMR Polytechnic
High School Diploma
2005 — 2008
Osmania University
Bachelor of Engineering (B.E.)
2008 — 2011
Skills
- Dns
- Vpn
- Avaya Products
- Avaya Fabric Networking
- Unified Communications
- Routers
- Servers
- Network Security
- Cisco Technologies
- Panasonic Pabx
- Networking
- Nec
- Active Directory
- Windows Server
- Voice Over Ip (Voip)
- Avaya Communication Manager
- Voip
- Session Initiation Protocol (Sip)
- Unified Messaging
- Firewalls
- Network Administration
- Avaya Ip Telephony
- Cisco Systems Products
- Switches
- Avaya Technologies
- Ers 3500 Switches
- Telecommunications
- Virtual Private Network (Vpn)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.