Tahreem Nazar

About Tahreem Nazar

As an HR Assistant II at Amazon, I contribute to HR service delivery, managing complex…

Experience

1. HR Assistant Ii

   Amazon

   Sep 2023 — Present · Kolkata, IN

   Employee Services - USA• Demonstrated career advancement from MHLS Associate managing customer interactions, to Advisor providing SME support, to Senior Advisor handling high-priority escalations and executive cases• Manage end-to-end leave administration including Medical, Personal, FMLA, and Short-Term Disability while ensuring compliance with federal/state regulations and HIPAA standards• Coordinate with disability carriers for STD claim processing, ensuring accurate wage information and seamless benefits integration during employee medical leaves• Partner with HR Business Partners, managers, and medical providers to facilitate complex leave cases and implement effective return-to-work processes• Lead resolution of critical escalations requiring senior leadership intervention while maintaining service excellence through accurate policy interpretation• Monitor leave durations, disability claims, and employee absences while ensuring thorough case documentation and timely follow-ups in case management systems• Analyze and report key metrics, compliance rates, and trends to support data-driven decisions and process improvements• Guide employees through concurrent leave and disability benefit processes, ensuring understanding of eligibility criteria and documentation requirements• Maintain expertise in leave laws, disability benefits, and regulations, providing guidance to team members and updating standard operating procedures