Suffian Tazbir
Consultant @ Deloitte | Certified Scrum Master | Scaled Agilist
- Role
- Consultant at Deloitte
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Suffian Tazbir
Taz is a Consultant for the Government and Public Services (GPS) practice in Consulting. Taz specializes in Agile coaching tools to support the Customer and Marketing Portfolio in the Digital Customer Offering. Taz has experience working across development, integration, and customer experience teams while being a workstream lead. Taz is passionate about customer and end-user experience and enjoys working in client-facing roles. Taz is an Arizona State University alumni where he was affiliated with Alpha Sigma Phi and Alpha Kappa Psi organizations. Taz is a tech enthusiast, foodie, travel junkie and enjoys being involved in socially impactful work.
Experience
Consultant
Jan 2021 — Present · Gilbert, AZ, US
End-to-end Product Delivery: Lead requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations.Product Development: Demonstrate strong understanding of product needs by partnering with product owners and teams in the articulation of product through intake/discovery, the translation of initiatives, authoring/writing of epics, user stories, acceptance criteria, prioritization of stories and grooming/maintenance of a healthy backlog.Support Management: Directly supervise third party contractors to maintain ticketing operation and coordinate with third party help desk team to improve ticketing process by reducing turn around period for resolution by 50%.Customer Experience: Coordinate with leadership, functional and development teams to analyze case trends and deliver recommendation for system enhancements driving usage up by 30% year to year.Architecting scalable cloud solutions: Implemented cloud computing solutions that reduced client costs by 40% within 6 months using AWS platform.
Education
W. P. Carey School of Business – Arizona State University
Bachelor of Science - BS, Computer Information Systems
Arizona State University
Bachelor of Science - BS, Business Data Analytics
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