Soyab A.
Senior Customer Service Executive @Founders 2.0 Conference
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WORK HISTORY
Senior Customer Service Executive @Founders 2.0 Conference
IN
As a Senior Customer Service Executive at Founders 2.0 Conference, I:Manage end-to-end delegate support, ensuring timely resolution of queries and a smooth pre-event, on-site, and post-event experience.Serve as a point of escalation for complex concerns, providing solutions with professionalism and empathy.Collaborate with event, operations, and tech teams to troubleshoot real-time challenges and maintain service consistency.Maintain detailed documentation of interactions and support cases to enhance efficiency and delegate satisfaction.Assist in training new team members and setting quality benchmarks for customer service delivery across conferences.
EDUCATION
Guru Gobind Singh Indraprastha University
Bachelor of Business Administration - BBA, Computer Science
MICA | The School of Ideas
Master's degree, Digital Communication and Media/Multimedia
ABOUT SOYAB A.
I’m a Senior Customer Service Executive at the Founders 2.0 Conference, where I ensure every delegate has an exceptional experience from start to finish. I manage the delegate registration process, oversee pre-event communications, and provide on-site support during the conference. I coordinate logistics, facilitate networking opportunities, and use event management software and CRM tools to enhance engagement and streamline operations.With a Master\'s in Digital Communication & Media/Multimedia, I’ve gained a strong foundation in digital content creation, strategy, and multimedia production. In my free time, I enjoy pottery, which allows me to unwind and get creative. Connect now!
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