Showmik Khan Chowdhury

Customer Service Specialist @Monzo

Federal Territory of Kuala Lumpur, MY

At Big V Sdn Bhd, I serve as a key point of contact between our company and our valued customers. My role centers on delivering responsive, solution-focused support that ensures a seamless customer experience across all communication channels. Handle and resolve customer inquiries, feedback, and complaints efficiently and professionally Collaborate with internal teams to troubleshoot issues and ensure prompt resolution Maintain accurate records of customer interactions and service issues Consistently meet or exceed service KPIs including response time, satisfaction scores, and issue resolution rates Contribute to service process improvements and support the development of customer-centric initiativesWith a strong commitment to empathy, clear communication, and problem-solving, I help maintain Big V\'s reputation for excellent customer care and service reliability.

Notre Dame College

HSC

Bangladesh University of Business & Technology - BUBT

Bachelor of Business Administration - BBA

Natore Govt. Boys' High School

SSC

University of Development Alternative

Bachelor of Business Administration - BBA

University of Liberal Arts Bangladesh

Master of Business Administration - MBA