Shahid Alam
Technical Consultant @Tata Consultancy Services
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WORK HISTORY
Technical Consultant @Tata Consultancy Services
Bengaluru, IN
Stakeholder management - Collaborated with Product Owners and Sales Leaders to analyze Lead Management and Opportunity Conversion workflows.Requirements elicitation & definition - Identified major process bottlenecks and over 10 functional automation requirements, improving cross-functional alignment by 30%. Governed role-based access for over 50 users.Business process mapping - Architected and implemented an automated lead-to-opportunity conversion framework.Prioritization - Achieved real-time lead notifications that improved sales response time by 40%. Provided end-to-end technical consultation for two key integrations.User story translation - Translated validated business stories into over 15 technical tasks, developing 3 LWCs for sales dashboards.User acceptance testing - Led UAT with a 100% pass rate.
EDUCATION
Kaziranga University
Bachelor of Technology - BTech, Engineering
Airtribe
AI- First Product Management , Information Technology
ABOUT SHAHID ALAM
Aspiring Associate Product manager with over 4 years of Experience as a Salesforce consultant. I have honed my technical skills and collaborative abilities to create impactful solutions. I am now transitioning into an Associate Product Manager role, where I aim to leverage my technical knowledge and passion for product management to drive product innovation and business growth.
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