Safiqul Islam

Aces-airport Customer Experience Specialist @Ermc Aviation Llc

Brooklyn, NY, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2025 — Present

Aces-airport Customer Experience Specialist @Ermc Aviation Llc

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JFK International Airport, NY, US

Customer Service: Answering general questions, giving directions, resolving complaints, and helping travelers with various needs.• Information Provision: Assisting with flight cancellations, terminal changes, and other airport developments.• Airport Representation: Being a positive, engaging face for the Port Authority and JFK.• Physical Support: Standing for long periods, potentially lifting items, and working in various conditions.• Special Needs Assistance: Helping passengers requiring wheelchairs or other specific accommodations

EDUCATION

2009 — 2009

Non-Government Teachers' Registration & Certification Authority (NTRCA), Bangladesh

Teachers’ Registration Examination (Asst. Teacher Social Science) -2009 , English Language and Literature, General

2003 — 2003

National Youth Development And Self-employment Academy ( NYDASA)

Certificate in Computer Applications (Data Entry and Operating), (Data Entry and Operating)

2006 — 2008

Jagannath University, Dhaka

Master's degree, English Language and Literature, General

2001 — 2006

Jagannath College under National University, Dhaka, Bangladesh

BA Honours , English Language and Literature/Letters

2009 — 2009

Non-Government Teachers' Registration & Certification Authority (NTRCA), Bangladesh

Teachers’ Registration Examination (Lecturer) -2009 , English Language and Literature, General

N/A

Commonwealth of Learning

Commonwealth Executive MBA (CEMBA), Business Administration and Management, General

1997 — 1998

Chand Mia Molla Degree College, Muradnagar, Cumilla, Bangladesh

Higher Secondary Certificate, Science

1995 — 1996

Kashipur Hashemia High School, Homna, Cumilla, Bangladesh

Secondary School Certificate , Science

SKILLS

Small Business LendingCredit AnalysisLeadershipLoansManagementConsumer LendingBranch BankingMortgage LendingCommercial BankingCommercial LendingFinancial AnalysisRetail BankingBankingCredit RiskCredit

ABOUT SAFIQUL ISLAM

Systemic Customer Experience and Administrative Professional offering excellent communication, planning and prioritization skills demonstrated through 12 years of performance managing business office functions providing executive level support to Senior Executives, Stakeholders & Clients and an established record of working to be very high standards having skills at drafting reports & business correspondence, managing mail, dairies, meeting, events effectively, handling incoming records, file transfers and destruction orders, efficient typing, transcription skills and updating tracking spreadsheets and is able to successfully resolve challenging administrative situations. Meticulous team-player completing various clerical tasks and offering staff support.Professionally, I am very much interested in a Leadership role entailing problem-solving in a multicultural environment which is unique and different from banks. This will in turn will allow my intellectual capacity to be used in a logical manner. In my diminutive professional career, I have found that I am capable enough to have alternative options to achieve results in most given scenario and I am committed to my job assignment and my focus, good time management and discipline allow me to prioritize well.Brief Background: After passing my SSC & HSC having 1st Division (Star Marks) respectively in 1997 & from Cumilla Board, done my BA (Hons.) & MA in English from Jagannath University in 2008. Presently working in the capacity of Executive Officer (Personal Secretary to DMDs) at Bank Asia Ltd. Dhaka, Bangladesh since 2011. Prior to this, I worked as an Administrative Officer at Syed Spinning & Cotton Mills Ltd. Dhaka, Bangladesh for two years. In 2019, I have completed my CEMBA-Commonwealth Executive MBA from Open University, Bangladesh in collaboration with The COL (The Commonwealth of Learning), Vancouver, Canada. Simultaneously, I have been doing my Charity Work (Voluntary Service), and I am a Founder Member and Director (Education) of ASTHA Social Welfare Association (Government approved) since 2013, and an Organizational Secretary of Alokit Homna, to do some welfare activities in our locality and across the Nation. I am an Assistant Secretary of an Association named Dhakash Vashania Kallayan Samity, having an objective for a better tomorrow for the members of the Samity.

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Safiqul Islam — Aces-airport Customer Experience Specialist at Ermc Aviation Llc in Brooklyn, NY, US | Unifers