Safik Ansari
IT Engineer | Desktop support | Technical support | Service Desk | IT Help Desk | Software | Application | Network | Server | IT Service Management | Customer Handling | Service-level Agreement | SAP
- Role
- End User Support Specialist at Team Computers
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Safik Ansari
Experienced IT Support Engineer with over 3 years of expertise in troubleshooting hardware, software, and network issues. Skilled in providing Tier 1 & Tier 2 technical support resolving 99.2% of issues without escalation to Tier 3 support. Skilled in troubleshooting, system diagnostics, and providing client-focused solutions.
Experience
End User Support Specialist
Feb 2023 — Present
End-User Support- Troubleshoot and resolve hardware, software, and network issues for on-site and remote users- Support installation, configuration, and upgrades for various software applications.Microsoft 365 Administration- Troubleshoot Microsoft 365 tools like Outlook, Teams, and SharePoint- Assist with compliance features such as MFA setup and permissions.Hardware & Software Management- Install, configure, and maintain desktops, laptops, printers, and peripherals- Coordinate repairs and warranty services with vendors when required.Incident & Request Management- Log and resolve support tickets within SLAs, documenting activities in the IT service system- Escalate complex issues to higher-level support when necessary.System & Security Maintenance- Ensure devices comply with security protocols, including antivirus and patch management- Support access control and network security measures.
Education
Deen Dayal Upadhyaya (DDU) Gorakhpur University
Bachelor of Arts - BA
The Haryana State Board of Technical Education (HSBTE)
Diploma In Computer Science
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