Sadirul Islam

Technology Sales Associate @Staples

Regina, SK, CA

Key accomplishments include:* Achieved consistent monthly tech sales averaging through targeted engagement strategies that aligned with customer needs and preferences, demonstrating a strong understanding of market dynamics.* Led the team in securing over 30 Staples Protection Plan sales each month by developing tailored presentations that effectively addressed customer concerns and highlighted product benefits.* Maintained an impressive 95% customer satisfaction rating by fostering seamless collaboration with colleagues to enhance service delivery and resolve issues proactively.* Executed effective upselling techniques that resulted in a notable 20% increase in average transaction value by identifying additional product opportunities during customer interactions.* Drove a 30% increase in new customer referrals through strategic relationship-building initiatives while implementing measures that reduced product returns by 25%, enhancing overall profitability.

Ahsanullah University of Science and Technology

Bachelor of Engineering (B.Eng.)

Heriot-Watt University

Master’s Degree

Saskatchewan Polytechnic

Postgraduate Certificate

Saskatchewan Polytechnic

Postgraduate Degree