Saalim Shaikh
Sr.Process Associate at ADP Analytics | Operations | Service Delivery
- Role
- Sr Process Associate at ADP
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Saalim Shaikh
As a part of ADP’s NAS COS team, with a focus on ensuring seamless payroll operations and system-driven resolutions. My role involves analyzing and resolving SR’s related to payroll processing, troubleshooting system-level discrepancies, and collaborating with cross-functional teams to maintain compliance and accuracy. Also an experienced Client Support Executive with a background in assisting U.S-based customers across telecom and benefits domains. At Credence Global Solutions, Delivered technical support for service disruptions and account-related issues.Used CRM and support tools to validate customer data, update records, and ensure accurate resolution.Managed incident logging and escalation in line with SLA and compliance requirements. I supported AT & T U-verse and DirecTV accounts — handling account queries, resolving service issues, and troubleshooting.
Experience
Sr Process Associate
Jul 2025 — Present · Pune, IN
Key responsibilities include: • Managing end-to-end support to payroll cycles on ADP platform EV6, ensuring SLA adherence. • Performing root cause analysis (RCA) on payroll-related issues and implementing corrective actions. • Handling configuration and data validation tasks to support payroll accuracy. • Delivering client-focused solutions with a blend of functional expertise and technical problem-solving.
Education
St Patricks Jr College
HSC, Commerce
2020 — 2022
Savitribai Phule Pune University (SPPU)
Bachelor of Commerce - BCom, Business Statistics
St Oscar Convent High School
SSC
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