Rehan

About Rehan

Over 12+ years of technical and professional expertise as a ServiceNow Architect and Lead, specializing in development, configuration, upgrades, orchestration, implementation, and integration on the ServiceNow platform. Proficiency in ServiceNow platform architecture, development, integration, and customization.Ability to lead and mentor teams, manage projects, and collaborate with cross-functional stakeholders.Deep knowledge of ITSM modules such as Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management.Strong understanding of ITIL processes and best practices, with a focus on applying these principles within ServiceNow.Expertise in ServiceNow development tools like Business Rules, UI Actions, Client Scripts, Workflows, and IntegrationHub.Proficient in integrating ServiceNow with third-party tools using REST, SOAP, and other integration technologies.Proven experience in managing and delivering ITSM projects, including planning, resource allocation, and timeline management.In-depth knowledge of ServiceNow ITOM modules such as Discovery, Event Management, Orchestration, Cloud Management, and Service Mapping.Strong understanding of ITIL processes and best practices, particularly in incident, problem, change, and capacity management.Expertise in ServiceNow development tools (e.g, Business Rules, UI Actions, Client Scripts) and advanced customization techniques.

Experience

1. Servicenow Architect

   Sprint

   Mar 2023 — Present · Overland Park, KS, US