Rafi
Manager at Accenture (PRINCE2 Certified, MBA from Loyala College, Chennai)
- Role
- Manager at Accenture
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Rafi
A competent professional with rich experience in Operations, Process Management, Customer Relationship, Risk Management, Compliance, New Joiner Training Process Improvement & Quality>Expertise in managing & leading teams for running successful process operations & experience of implementing procedures, service standards for business excellence>Regular interaction with client about the status report & prioritization of work accordingly in order to meet SLAs>Deft in customer service operations inclusive of conceptualizing & implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics>Proven track record of managing processes / SOPs and streamlining workflow & creating team work environment to enhance productivity innovatively>Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various Lean, SPS and Green Belt Projects for enhancing the performance and quality of service>Strong communication & interpersonal skills with proven abilities in creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort>Expertise in managing overall Compliance / Business Continuity related responsibilities across the centre>To perform ‘Internal Audit’ for the process & implement new policies / guidelines
Experience
Manager
Mar 2022 — Present · Chennai, IN
Education
Calcutta University, Kolkata
Bachelor of Commerce - BCom, Accounting, Taxation, Business Management
2002 — 2006
Islamia High School, Kolkata
Higher Secondary, Accounting, Business Organization
2000 — 2002
Pondicherry University
Master of Business Administration - MBA, International Business
2017 — 2019
Skills
- Process Improvement, Operation
- Business Process
- Process Improvement
- Quality Assurance
- Management
- Analysis
- Service Delivery
- Leadership
- Crm
- Performance Management
- Team Leadership
- Vendor Management
- Business Process Improvement
- Team Management
- Customer Relationship Management (Crm)
- Microsoft Office
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