Nabeel Murtaza
AWS Trust And Safety Specialist at Amazon
- Role
- Aws Trust and Safety Specialist at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nabeel Murtaza
Defending digital ecosystems. Strengthening trust. Reducing risk. I’m a…
Experience
Aws Trust and Safety Specialist
Apr 2024 — Present · Hyderabad, IN
Resolved complex technical issues related to AWS digital messaging services (SES/SMS) by analyzing logs, debugging configurations & implementing appropriate solutions to ensure optimal resolution of customer issues- Collaborated with AWS digital messaging service teams and security teams to manage escalations, leveraging technical expertise to address critical challenges and enhance customer experience- Managed Tier 1 and Tier 2 SES/SMS queues by prioritizing technical tickets, automating routine workflows, and maintaining adherence to service-level agreements (SLAs)- Analyzed operational data to identify trends and provided actionable feedback, optimizing AWS policies, procedures, and technical tools for improved service reliability- Conducted forensic investigations of abuse scenarios, leveraging technical tools to detect anomalies, mitigate risks, and enforce appropriate actions like throttling or account restrictions- Produced comprehensive technical documentation and delivered data-driven insights to engineering teams, facilitating feature enhancements and system improvements.
Education
Telangana State Board Of Intermediate Education
High School Diploma
2015 — 2016
Osmania University
Bachelor of Engineering - BE, Computer Science
2016 — 2020
BITS Pilani Work Integrated Learning Programmes
Master of Technology - MTech, Specialization in Cyber Security
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