Muntashim Iqubal
Area Service Manager !! EX- Kent Ro System Ltd pvt ltd, EX - CEAT LTD, EX - Syska led
- Role
- Area Service Manager at Reliance Retail
- Location
- Ranchi, JH, IN
- LinkedIn followers
- 500 followers
About Muntashim Iqubal
Customer Experience leader with Multi-location, Multiproduct experience. Deep expertise…
Experience
Area Service Manager
Jul 2024 — Present · Ranchi, IN
Service Center Management – Overseeing 22 service centers across Jharkhand, ensuring efficient operations, timely repairs, and high customer satisfaction. Manpower Handling – Managing a team of 10-15 technicians per center and one Customer Service Representative (CSR) per location. Providing training, guidance, and support to improve service quality. Spare Parts Management – Ensuring the availability and optimal use of spare parts for repairs and maintenance while minimizing wastage and costs. Customer Issue Resolution – Addressing and resolving customer complaints effectively by coordinating with service teams and ensuring timely solutions. Training & Development – Conducting training sessions for technicians to enhance their technical and customer service skills. Service Center Development – Driving improvements in infrastructure, efficiency, and overall service performance to meet company standards. Reporting & Compliance – Maintaining detailed reports on service metrics, technician productivity, and customer feedback for continuous improvement.Key Skills & Expertise: Strong leadership and team management Expertise in Small appliance servicing and consumer durable products Efficient spare parts and inventory management Problem-solving and customer relationship management Training and technical skill developmentExcited to contribute to Reliance Retail Ltd and drive excellence in service operations! Looking forward to making a positive impact in the industry.#RelianceRetail #ServiceManagement #Leadership #CustomerExperience #CareerGrowth
Education
Mittal Group of Institutes
Bachelor of Technology - BTech
2020 — 2023
Al kabir polytechnic college jamshedpur
2019
2016 — 2019
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