Mozammil Zafar

Windows System Administrator @SISL Infotech

Delhi, IN

Roles and Responsibilities: Having 6 Years of experience and specialized in Server Administration supporting for Windows enterprise infrastructure. Providing L2 Windows Server Operating System support for more than Servers. Working on Incidents, Change Requests and updating Tickets through Incident management system based on ITIL Process. Good knowledge and experience on ticketing tool Remedy and Service now. Providing production server support, maintenance.Experience in Installation, configuration & Administration of Windows server operating systems.Configuration, maintaining and troubleshooting of Active Directory, IIS Server,DNS and DHCP. Disk space issues – clearing the disk drive space on C, D, E, F etc, drives and increasing the space if needed. Cluster – Bring back the cluster service, node, resource to online and troubleshooting. Performance monitoring on CPU/Memory/ Disk utilization for Windows Server.Very familiar in creating NTFS shares on Windows file Server. Managing and providing and troubleshoot the security.Permissions on shares. Contacting user and mapping the shared drive / network drive on user computers.Troubleshoot Domain logon problems, unlocking the user accounts, password reset. Configuring, Administrating and Management of Users and Groups. Providing the server access to users on request. Increasing Mailbox Size and providing access to Mailbox. Troubleshooting end users computers remotely with Lync Share or Bomgar application. Performed Cloning of VM’s as per VMware work order / Demand Management Request. Consolidation and deletion of snapshots and clear the HA alarm on virtual machines. Raising Change requests during downtime of serverTECHNICAL SKILLS: Hardware servers : HP Proliant, Dell Power Edge Operating Systems : Microsoft Windows Server 2003, 2008 R2, 2012 R2 Cloud Technologies : AWS Virtualization : VM Ware vsphere 5.X Ticketing Tools : BMC Remedy and Service Now

RGPV University

Bachelor's Of Engineering