Mizanur Rahman
IT Help Desk Technician | CompTIA A+ | CompTIA Network+ | CompTIA Security+ | ITIL 4 Foundation | Google IT Professional Certificate | AZ-900 (In Progress) | CompTIA CySA+ (In Progress) |
- Role
- IT Technician at Computer Settings, Inc
- Location
- Bronx, NY, US
- LinkedIn followers
- 500 followers
About Mizanur Rahman
IT Help Desk Technician with a track record of delivering fast, reliable, and…
Experience
IT Technician
Dec 2022 — Present · Bronx, NY, US
Key Responsibilities:Hardware Maintenance and Repair: Diagnosed and repaired issues with laptops, desktops, and peripheral devices, including screen replacements, battery replacements, and charging port repairs.Software Support: Installed, updated, and configured operating systems, applications, and software patches, ensuring optimal performance and security.Data Management: Conducted successful data recovery and transfer operations, protecting critical user information during hardware failures or system upgrades.Network and Connectivity Solutions: Resolved internet connectivity issues, configured VPNs, and optimized network performance for individual and business clients.Performance Optimization: Enhanced device longevity through proactive dust removal, overheating mitigation, and memory upgrades.Customer Support: Delivered exceptional service by providing clear explanations and effective solutions tailored to client needs.Notable Projects and Successes:Large-Scale Data Recovery Project: Recovered 98% of critical business data for a client after a major system crash, preventing significant downtime.Custom Network Setup: Designed and implemented a secure VPN and wireless network for a small business, ensuring seamless and safe operations.Efficiency Upgrades for Remote Workforce: Upgraded hardware and software for a team of remote workers, improving system speed by 40% and reducing connectivity issues.Apple Device Repairs: Successfully resolved complex issues on Apple computers, including operating system reinstallation and motherboard-level repairs.Comprehensive Tune-Up Campaign: Improved the performance of 100+ devices through a community-based free tune-up event, earning client trust and referrals.
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