Mehedi Hasan
Group Service Desk Engineer @Unzer
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WORK HISTORY
Group Service Desk Engineer @Unzer
Munich, DE
Providing IT support across multiple regions, resolving hardware and software issues efficiently using FreshService ticketing system-Managing employee onboarding and offboarding processes via Active Directory, Microsoft 365, Exchange Admin Center, and Personio-Administering Microsoft Intune, Autopilot, and Azure Active Directory to ensure secure and streamlined OS deployment and device management-Supporting and maintaining IT infrastructure to ensure system stability and performance across all 8 international offices-Collaborating with teams to implement IT solutions that enhance workflow efficiency and service delivery-Utilizing tools like Jira, Confluence, Entra Admin, and FortiClient VPN to maintain secure and agile operations-Providing support for Microsoft 365 applications including Outlook, OneDrive, and managing access via 365 Admin Center-Experienced with Tableau for data-driven insights and reporting.
EDUCATION
Santahar B.P. High School
Secondary School Certificate (SSC), Science
University of Liberal Arts Bangladesh
Bachelor of Science - BS, Electronics and Telecommunication Engineering
Rhine-Waal University
Master of Science - MS, Information Engineering & Computer Science
Santahar Government College
Higher Secondary Certificate ( HSC), Science
ABOUT MEHEDI HASAN
I am a professional Network/IT Support Engineer and have more than 10 years of working experience in IT sector. Recently, I am working full time as a \"Group Service Desk Engineer\" at Unzer. I completed a master degree in Information Engineering and Computer Science at Hochschule Rhein-Waal, Germany.I am a very energetic, positive and adventurous person, eager to learn more and grow within an open-minded company. I speak fluent English, Bengali and my German language proficiency is advanced. My work ethic is based on commitment, responsibility and attention to detail. I am a fast and willing learner and adapt easily to new environments and new people. Technical Skills-Cisco Certified Network Associate (CCNA)-Routing & Switching -LAN, MAN, WAN Connectivity, L2 & L3 Network, OSI Model, TCP/IP, IPV4 Subnetting (FLSM & VLSM), Duplex, Auto-MDIX, Authentication (PAP & CHAP)-Static, Dynamic & Default Routing of IPV4, Routing Protocols: RIP, EIGRP, OSPF; VLAN, Inter-VLAN, Extended Voice VLAN, Native VLAN, Trunk Configuration, VTP -STP, STP Portfast, BPDU Guard & Filter, Uplink- Backbone Fast, RSTP, EtherChannel/ Link Aggregation/ Port Channel Interfaces-ACL, NAT, PAT-IPV6 Addressing and Routing: Static, Default, RIPng (Next Generation), OSPFV3, EIGRP-CCIE Routing & Switching Version 5: IPsec- IKE Phase 1 & Phase-2 Configuration-Knowledge of VPN, MPLS, GRE, DMVPN, IPSec, GRE over IPSec-CDP, LLDP, (TACACS and RADIUS Server), MAC Flooding and Spoofing Port Security, DHCP Spoofing Attack-DHCP Snooping-Password Recovery, Backup, Restore and Upgrade of Cisco Routers-FHRP Basic: VRRP, HSRP, GLBP-Router as DHCP Server, Logging on Cisco Routers: Console, Buffered, Terminal, SysLog Server, NTP, NTP Authentication, Span: Port Mirroring, Session Monitoring-Basic Mikrotik Router & Switch Configuration -Non Managed Router Configuration e.g. TP Link, Linksys, D-Link etc -Third Party Email Software Configuration through SMTP, IMAP, POP3 Protocols e.g. Thunderbird, Eudora, Outlook etc-Operating System: Windows, macOS, Linux-Programming Language: Basic Programming of C, MATLAB & R - MS Office Program, Entra Admin, Microsoft 365 Admin Center, Exchange Admin Center, SharePoint, Teams, Intune, Azure AD, On-premise AD, Basic Agile-Scrum Method, Basic Photoshop Skill, and Hardware Assembly of Desktop Computer-ServiceNow System Administration-ERP Experience: GLPI, IT Support (1st and 2nd Level)-IT Infrastructure Service & Asset Management, IT Helpdesk-Employee Onboarding & Offboarding-24/7 Monitoring
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