Mahmood
Customer Support Executive @ IntouchCX | Customer Support, Technical Issue Resolution
- Role
- Customer Support Executive at IntouchCX
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mahmood
IntouchCX focuses on delivering seamless client support by resolving technical and escalation issues via email. Teams collaborate to streamline processes, significantly improving response times and service quality, resulting in measurable improvements in customer satisfaction. The role emphasizes adaptability and a proactive approach to resolving challenges and enhancing the user experience. By leveraging problem-solving skills and cross-functional collaboration, IntouchCX consistently supports organizational goals and ensures exceptional service delivery.
Experience
Customer Support Executive
Mar 2022 — Present · Hyderabad, IN
Provided exceptional customer support by resolving technical and escalation issues through email, ensuring client satisfaction. Collaborated with cross-functional teams to streamline support processes, enhancing response times and service quality. Achieved a 20% reduction in average resolution time, significantly improving customer experience at IntouchCX.
Education
Central Institute of Tool Design
Mechanical Engineering
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