Imtiaz
Leveraging Procurement and Accounting Experience in a New Role as Research Analyst
- Role
- Research Analyst at Arcgate
- Location
- Udaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Imtiaz
Experienced professional with expertise in research analysis, procurement, and accounting…
Experience
Research Analyst
Apr 2024 — Present · Udaipur, IN
Work closely with the team to deliver effective research solutions.Data entry, Data analysis and data management Work closely with customer service agents, team leaders, and other departments to ensure seamless service delivery.Participate in training and development programs to improve efficiency.To identify and resolve issues quickly.Understand customer needs and contribute to customer satisfaction through back-office support with cross-functional teams and handle multiple tasks simultaneously.Ensure timely and accurate escalation within Salesforce, while keeping the customer informed of the progress.Resolve customer issues by following defined workflows, applying appropriate solutions, or guiding customers through troubleshooting steps.Confirm with the customer that the issue has been resolved to their satisfaction before closing the case.Monitor and ensure compliance with Service Level Agreements (SLAs), ensuring cases are resolved within the defined time frames.
Education
Vinoba Bhave University (VBU), Hazaribagh
Bachelor of science
2008 — 2011
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