Imran Ali
Customer Service & Banking Professional | Expert in Digital Banking | Payment Gateway & Client Support | Skilled in Query Resolution, Relationship Management & Driving Customer Satisfaction.
- Role
- Senior Customer Service Associate at Concentrix
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Imran Ali
Customer Service & Banking Support ProfessionalWith 8+ years of experience in digital banking operations, payment gateway support, and client relationship management, I specialize in resolving complex customer issues and enhancing service quality. I’m passionate about delivering exceptional customer experiences through empathy, efficiency, and problem-solving.Key Highlights:Resolved 100+ customer queries per day, maintaining a 95% satisfaction score.Trained new team members on product knowledge and call quality standards.Improved issue-resolution efficiency by implementing structured follow-ups.Looking forward to growth opportunities in Customer Success, Digital Banking Operations, or Relationship Management roles.
Experience
Senior Customer Service Associate
Aug 2022 — Present · Kolkata, IN
Delivered exceptional customer support, resolving issues promptly and ensuring a positive service experience.Collaborated with the Payment Gateway Sales team to onboard online merchants, offering tailored and reliable payment solutions.Contributed to merchant acquisition and service quality, enhancing client satisfaction and business growth.
Education
NSHM Knowledge Campus
Master of Business Administration - MBA
Md Jan Higher Secondary School
Commerce
2006 — 2008
Dinabandhu Andrews College
Bachelor of Business Administration - BBA
Skills
- Pro Tools
- Music
- Composition
- Singing
- Piano
- Songwriting
- Powerpoint
- Microsoft Excel
- Music Production
- Recording
- Photoshop
- Music Theory
- Social Media
- Microsoft Word
- Microsoft Office
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