Hanif Khan

About Hanif Khan

I am a financial data and client services professional with strong experience in benchmark and index data operations, client support, and cross-functional collaboration across global teams. I currently work within Benchmark Client Services, where I focus on ensuring data accuracy, operational stability, and a high level of client trust across regions.My expertise lies in end-to-end benchmark support, including BAU operations, client escalations, vendor coordination, data quality investigations, and transition of workflows between Support and Implementation teams. I have hands-on experience managing sensitive and high-visibility institutional clients, balancing daily operations with continuous process improvement.In addition to operational delivery, I am passionate about team leadership and enablement. I actively work on:Building clear ownership modelsImproving cross-shift and cross-region handoversDriving documentation discipline and transparencyIdentifying skill gaps and partnering with L&D for structured developmentI also have a strong interest in automation and tooling, including leveraging platforms such as SharePoint, Power Automate, Teams, and AI-driven knowledge solutions to reduce manual effort, improve response time, and enhance knowledge accessibility for teams.I believe effective client service is not measured by volume alone, but by accuracy, accountability, risk prevention, and client confidence. I strive to bring a calm, data-driven, and collaborative approach to leadership while continuously learning and evolving in the financial data ecosystem.

Experience

1. Team Lead

   FactSet

   Oct 2023 — Present · Hyderabad, IN

   I lead daily operations for global benchmark clients, ensuring timely, accurate delivery of benchmark data and high-quality client support. My role spans operational management, team leadership, quality control, cross-team collaboration, and workflow/process enhancements across India and Manila shifts.Key Responsibilities:Manage client tickets, escalations, SLAs, and end-to-end issue resolution.Conduct quality checks, enforce SOPs, and ensure accuracy of benchmark workflows.Guide and support team members across multiple shifts, improving productivity and delivery.Coordinate with Content, Engineering, Product, Vendor, and Monitoring teams to resolve data and workflow issues.Oversee coverage checks, audits, RCA communication, and client updates.Build dashboards and automate reporting using Excel, Power BI, and SharePoint.Handle client calls, onboarding, transition notes, and cross-shift collaboration.Key Achievements:Improved SLA compliance and reduced QC errors through training and process alignment.Designed reporting dashboards that enhanced visibility of tickets, audits, and quality metrics.Strengthened shift handoffs and documentation, reducing operational gaps.Managed high-priority incidents and complex client inquiries with zero major escalations.Skills:Client Support, Benchmark Data, Quality Control, RCA, SLA Management, Excel, Power BI, SharePoint, Cross-Team Collaboration, Stakeholder Communication, Workflow Automation, Team Leadership.

Education

• Osmania University

  Bachelor of Commerce - BCom, Business/Commerce, General

• Osmania University, Department of Business Management

  Master of Business Administration - MBA, Finance and Financial Management Services

• St. Michael's School

  High School