Gulrej Alam

Senior Operations Analyst @Tech Mahindra

Noida, IN

I annotated and labeled datasets, including customer interactions and workflows, to train AI models with high accuracy in alignment with ServiceNow’s standards. I conducted quality checks to meet model training requirements, managed client requests, and ensured effective communication with internal teams. Collaborating with product teams and data scientists, I supported AI solutions for IT, HR, and customer service. I evaluated summarization models using relevant metrics, met project deadlines, and provided feedback to improve labeling processes.

Central Board of Secondary Education

Senior Secondary Education

Central Board of Secondary Education

Higher Secondary Education.

Subharti University

Bachelor of Business Administration - BBA

Frankfinn Airhostess Training Institute

Diploma in Aviation And Hospitality Management