Firoz
Customer Support Engineer
- Role
- Customer Support Engineer at Matrix Labs Diagnocare Pvt. Ltd
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Firoz
Customer Support Engineer with 2 years of experience in In Vitro Diagnostics (IVD), supporting clinical laboratories through installation, commissioning, preventive maintenance, breakdown troubleshooting, and customer training via remote support and on-site visits.I have hands-on experience in servicing and supporting:•Lifotronic Hematology analyzers (H9, H8, H100, GH900+ including Thalassemia mode)•Autobio Immunology/CLIA analyzers A1860, A6200)•AVE Urine analyzers (AVE 772, AVE 733A)My core strengths include instrument troubleshooting, preventive maintenance, documentation, customer handling, and ensuring maximum instrument uptime. I focus on delivering fast and reliable service support while maintaining strong communication with customers and internal teams.I am passionate about growing in the healthcare diagnostics industry and continuously upgrading my technical knowledge in IVD systems, calibration, QC, and analyzer performance improvement.
Experience
Customer Support Engineer
Matrix Labs Diagnocare Pvt. Ltd
Mar 2024 — Present · New Delhi, IN
To attend breakdown calls through both remote support and on-site visit, Preventive maintenance, Installation and customer training.
Education
Saveetha Engineering College
Bachelor of Engineering - BE, Biomedical/Medical Engineering
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