Ashwaq Ahmed
Customer Service Expert | Results-Oriented Professional | Excel, SQL | Process Improvement Enthusiast
- Role
- Programmer Analyst at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ashwaq Ahmed
Driven by a passion for excellence in customer service, process improvement, data…
Experience
Programmer Analyst
Jan 2023 — Present · Hyderabad, IN
As a detail-oriented and empathetic Analyst, I excel in enhancing customer experiences. My track record includes successfully auditing and approving RAPs corrected by Associates, reducing the error rate by 18%. I provide constructive feedback to associates, resulting in improved overall accuracy. Additionally, I collaborate with cross-functional teams to identify areas for process improvement, actively contributing insights and participating in initiatives to enhance operational efficiency.
Education
Deccan College Of Engineering And Technology
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
Skills
- Microsoft Office
- Microsoft Word
- Leadership
- Powerpoint
- C
- Engineering
- C++
- Public Speaking
- Html
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