Ashar Saif
Microsoft Certified || Dynamics 365 CRM || Power Apps || Microsoft Power Platform || Technology Analyst @ Infosys
- Role
- Technology Analyst at Infosys
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Ashar Saif
Experienced Dynamics 365 CRM professional with over 3 years of expertise in customizing and configuring CRM solutions, delivering high-impact business applications using Power Pages and Power Apps, and recognized for outstanding performance in Microsoft’s project.
Experience
Technology Analyst
Jan 2026 — Present · Indore, IN
In my role as a Dynamics 365 Rapid Response Engineer (DRR) within Microsoft, I am part of a highly visible program. My responsibilities revolve around ensuring a positive customer experience and resolving their issues efficiently. Here is a better explanation of my roles and responsibilities:Customer Interaction: I actively engage with customers, serving as their main point of contact throughout their support journey. I represent Microsoft as an Ambassador and work to develop and maintain effective relationships with our customers.Issue Resolution: I take ownership of customer support experiences, advocating for their needs and driving the resolution of their issues. This involves coordinating with internal engineering teams to ensure a prompt and satisfactory resolution.Customer Experience: My goal is to provide a world-class customer experience by adhering to defined Key Performance Indicators (KPIs). I strive to exceed customer expectations and deliver top-notch support services.Collaboration: I collaborate closely with Microsoft Program Managers, PFES (Premier Field Engineers), and FastTrack Solution Architects. Together, we address complex challenges faced by customers who have intricate Dynamics 365 implementations. Additionally, I work alongside TAMs (Technical Account Managers), BAMs (Business Application Managers), and CSAMs (Customer Success Account Managers) to escalate and resolve issues that require backend support, such as product bugs or infrastructure-related concerns.In summary, as a D365 DRR Engineer, I am dedicated to providing exceptional customer support, resolving issues efficiently, and collaborating with various teams to ensure a seamless and successful Dynamics 365 experience for our valued customers.Dynamics 365 CRM || Power Platform App Maker || Microsoft Power Platform
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Technology - BTech, Computer Science
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