Asad
Workforce Management Specialist | Real-Time Analyst (RTA) | Intraday Monitoring & Service Level Optimization
- Role
- Specialist - Real-time Analyst (Rta)workforce Management Intraday Monitoring & Performance Analysis at Everise
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Asad
Experienced Real-Time Analyst (RTA) and Workforce Management Specialist with a strong…
Experience
Specialist - Real-time Analyst (Rta)workforce Management Intraday Monitoring & Performance Analysis
Apr 2025 — Present
Results-driven Real-Time Analyst (RTA) & Workforce Management Specialist with expertise in intraday monitoring, performance optimization, and real-time adherence tracking. Skilled in managing service-level escalations, analyzing workforce trends, and ensuring operational efficiency through data-driven decision-making.Currently working as a Specialist - RTA at Everise, where I monitor workforce performance, manage intraday reports, and collaborate with stakeholders to improve service delivery. Proficient in Microsoft Excel, workforce management tools (Verint, etc.), and real-time issue resolution.Passionate about optimizing workforce strategies, enhancing operational efficiency, and driving business success. Always open to networking and exploring new opportunities in Workforce Management and Business Operations.
Education
Jamia Millia Islamia
Diploma, Computer Engineering
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