Anees Shaikh

About Anees Shaikh

If you are looking for Operations Profesional, YES you are at the right place, experienced individual in Operations role, focusing on enhancing quality of service through asessment of patient as well organisational requirements, co-ordination and communication between stakeholders for overall Patient satisfaction. Identifying bottlenecks in the process and reducing errors through solution oriented approach.ABOVE ALL \"GREET PATIENT AS YOUR OWN \"Skills acquired,1) Patient satisfaction - Ensuring patient has a pleasant stay during the course of treatment in the hospital, and priotrizing patient needs.2) Complaints Management- Attending to patient inquires,investigate and understand their prespective to solve problems in timely and empathetic manner.3) Stakeholders Management- Constant Interaction with respective department to extend support leading to patient satisfaction.4) Facilitator- Provide prompt, Courteous, efficient and personalized services to all patients. 5)Patient Retention- Building a sense of trust and Ensuring patient returns to the hospital for treatment in future.6) Admissions, Conversions, Bed Management, Emergency bed Management, PAC,coordination of Pre-authorzation insurance Approvals for Admission, Scheduling surgery OT case Ensuring surgeries to be performed on time,improving Planned Discharges percentage index, Discharge TAT,Discharge Initiation, Discharge Summary Coordination, Post Discharge Feedbacks collection, service line improvements strategies.

Experience

1. Public Relations Officer

   Scs Hospital

   Apr 2025 — Present · Mangaluru, IN

   Liaison officer, patient Conversions, patient grievances, process improvement, streamline process

Education

• Dr NSAM FGC

  BBM bachlors of bussines management

  2015 — 2018

• Father Muller's College, Mangalore

  Masters in hospital administration