Amer Khan
Customer service executive (CSE) at Q-conneqt
- Role
- Customer Service Specialist at Digitide
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Amer Khan
Results-driven professional with a versatile skill set and a proven track record in customer service and marketing. As a dedicated customer service specialist, I\'ve honed my expertise in backend confirmation operations, ensuring efficient communication between OYO and property managers. My meticulous approach to reservations, issue resolution, and feedback delivery has significantly contributed to elevated guest satisfaction.In addition to my customer service background, I bring valuable marketing experience to the table. Having spearheaded marketing efforts for a reputed matrimonial service, I\'ve successfully developed and executed strategic campaigns to enhance brand visibility and attract a diverse clientele. My commitment to staying updated on industry trends and utilizing innovative approaches underscores my dedication to driving impactful marketing strategies.Currently, I play a pivotal role at Digitize private limited, where I provide guidance to customers, particularly within the esteemed client, Axis Bank. Leveraging my skills in effective chat interactions, I ensure precise solutions to customer queries, contributing to a seamless experience and fostering positive relationships. Whether in customer service or marketing, my goal is to deliver excellence and drive success for the organizations I am a part of.
Experience
Customer Service Specialist
Feb 2023 — Present · Hyderabad, IN
At digitide, I serve as a crucial link between clients and customers, specifically catering to Axis Bank. In my role, I provide adept guidance to customers through chat interactions, addressing their queries with precision and delivering tailored solutions. I take pride in my ability to navigate a spectrum of customer inquiries, ensuring a seamless experience and fostering positive relationships. Committed to upholding the standards of service excellence, I contribute to the success of both digitide and Axis Bank by delivering prompt and effective solutions in a dynamic and fast-paced environment.
Education
St. Joseph's Degree & PG College
Bachelor of Commerce - BCom
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